Customer Success Manager

Who We Are

We are an international team of educators and technologists passionate about helping every student achieve their full potential. We are committed to delivering the most personalized learning experience to students around the world.

Description

Knowre is hiring a Customer Success Manager with strong communication skills and a passion for educational technology. The Customer Success Manager will be responsible for managing school and district accounts from onboarding through renewal. Success in this role will require a combination of deep product knowledge and a propensity for problem solving and consultative discovery. An effective Customer Success Manager at Knowre excels in asking the right questions, listening, and offering thoughtful solutions. Additionally, they would feel comfortable working independently and wearing many hats.

If you’re passionate about education, technology, and making a difference while collaborating with dedicated educators and entrepreneurs, join us!  We offer competitive salary, full benefits, open vacation policy, and work-related continuing education.

Your Responsibilities

You will be responsible for a portfolio of schools and districts where you will:

  • Build and maintain strong, long-lasting customer relationships with teachers and administrators becoming a trusted partner in implementing Knowre Math
  • Onboard new customers, including bulk account creation and rostering
  • Deliver online and in-person professional development and training to teachers and administrators
  • Communicate with customers monthly regarding program engagement and outcomes to ensure customers are using Knowre Math to its full potential
  • Respond to all support issues, both technical and implementation related
  • Be the eyes and ears of the Knowre product team to the needs of our customers, potential customers, and the market as a whole
  • Support sales and marketing by helping to nurture districts and schools that are participating in a trial of the program
  • Write blog articles on topics of interest to Knowre Math customers and prospects
  • Update and maintain Knowre Math user support resources (both video and text based)

Skills and Competencies

  • Understands and has a passion for technology
  • Excellent written and verbal communication skills
  • Is self-motivated, diligent, and excited about identifying and solving problems
  • Has a positive attitude, works collaboratively in a team setting, and is detailed-oriented
  • Is proficient with Gmail, Google Workspace, and Microsoft Office
  • Has experience using digital tools such as Salesforce, HubSpot, and Typeform (preferred)
  • Enjoys analyzing and making decisions based on data
  • Will champion Knowre’s product and mission to personalize learning for students
  • An understanding of how to drive results
  • Someone who is self-aware

Education and Experience

  • Four-year college degree from an accredited institution
  • 2+ years as a teacher
  • Experience in customer success for a SaaS company (preferred)

Environmental Job Requirements and Working Conditions

  • This position is based remotely in any state as long as candidate can begin their working day at or before 9 a.m. ET
  • This position requires minimal travel for conferences (1-2 times a year) and delivery of onsite professional development (varies year to year)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

To Apply

Please send a cover letter and resume to jobs@knowre.com

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